Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

MILHAS E SILÊNCIOS, UNIPESSOAL LDA
Sitio do Julião Cx Postal 557 - Z, 8800 163 Santa Catarina da Fonte do Bispo, Distrito: Faro — Concelho: Tavira — Freguesia: Santa Catarina da Fonte do Bispo, Portugal
Email: info@milhasesilencios.com

2. Scope of This Policy

This Privacy Policy applies to personal data collected through our website, including when you browse pages, submit contact requests, interact with our cookie banner, or communicate with us by email. It does not cover third-party websites linked from our site, which are governed by their own privacy policies.

3. Personal Data We Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact information — such as your name, email address, company name, and any details you voluntarily include in a message sent through our contact forms or by email.
• Technical and usage data — such as IP address, browser type, device type, operating system, referring pages, pages viewed, session duration, and general interaction patterns.
• Cookie and preference data — including your cookie consent choice stored locally in your browser and any analytics or functional settings associated with cookies.

We do not intentionally collect special categories of personal data unless you voluntarily provide such information in a message to us.

4. How We Use Your Data

We use personal data for the following purposes:

• To respond to inquiries and communicate with you when you contact us.
• To operate, maintain, and improve the performance and security of our website.
• To understand how visitors use our website and to enhance user experience.
• To remember your cookie preferences and comply with applicable consent requirements.
• To meet legal obligations and protect our rights where necessary.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential functionality, remember your preferences, and analyze traffic. When you first visit the site, a cookie banner allows you to accept or decline non-essential cookies.

Your consent choice is stored in your browser using local storage under the key mes_cookie_consent. You can change your browser settings at any time to block or delete cookies, though some features of the website may not function properly as a result.

6. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal bases:

• Consent — for example, when you accept cookies or submit information voluntarily through a contact form.
• Legitimate interests — such as maintaining website security, preventing abuse, and understanding how our website is used, provided these interests are not overridden by your rights.
• Contractual necessity — when processing is required to respond to your request or take steps before entering into a business relationship.
• Legal obligation — when we must retain or disclose information to comply with applicable law.

7. Data Sharing and Processors

We do not sell your personal data. We may share information only when necessary with trusted service providers who support website hosting, analytics, security, or communication services, and only to the extent required for them to perform their work on our behalf.

Such providers are expected to handle data securely and in accordance with applicable data protection law. We may also disclose information if required by law, regulation, court order, or to protect the rights, safety, and integrity of our business and users.

8. International Data Transfers

Some of our service providers may process data outside the European Economic Area. Where this occurs, we take appropriate steps to ensure that adequate safeguards are in place in accordance with applicable data protection requirements.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact messages are kept for a reasonable period to manage correspondence and business inquiries. Technical logs and analytics data are retained for limited periods aligned with operational and security needs.

10. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Under applicable data protection law, including the GDPR, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where legally permitted.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests.
• Request data portability where applicable.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a supervisory authority, including the Comissão Nacional de Proteção de Dados (CNPD) in Portugal.

To exercise any of these rights, please contact us at info@milhasesilencios.com. We may need to verify your identity before responding to your request.

12. Children's Privacy

Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be published on this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact us:

MILHAS E SILÊNCIOS, UNIPESSOAL LDA
Email: info@milhasesilencios.com
Address: Sitio do Julião Cx Postal 557 - Z, 8800 163 Santa Catarina da Fonte do Bispo, Distrito: Faro — Concelho: Tavira — Freguesia: Santa Catarina da Fonte do Bispo, Portugal